FAQs

Welcome to Flame Kissed! We're delighted to have you here. Whether you're a seasoned customer or just starting out, we're here to make your experience with us as smooth and enjoyable as possible. Below, you'll find answers to frequently asked questions that cover everything from our products and services to shipping and returns. If you can't find what you're looking for, feel free to reach out to our friendly customer support team. Thank you for choosing Flame Kissed for all your grilling needs!

Custom Engraving Services:

Can I provide my own design for custom engraving?

What file formats do you accept for custom designs?

Is there a limit to the size of the design I can have engraved?

Do you offer bulk discounts for large custom engraving orders?

Can you engrave on irregularly shaped items or curved surfaces?

Handcrafted Items:

What materials do you use for hand-burned items such as hats and wood products?

Can I request a custom design for hand-burned or painted items? 

How durable are hand-burned and painted designs on your products?

Do you offer customization options for handcrafted items, such as sizing or color preferences? 

Can I order handcrafted items in bulk for events or special occasions?

Returns:

What is your return policy for customized items?

How do I initiate a return for a damaged or defective item?

Do I need to return the damaged or defective item for a replacement or refund?

What if I received the correct item but changed my mind about the design or customization? 

Shipping:

What shipping methods do you offer and what are the estimated delivery times?

Do you offer international shipping?

Can I track my order after it has been shipped?

What should I do if my order is delayed or lost in transit?