Refund policy
Return and Refund Policy
Returns
Unused and uncustomized merchandise may be returned for store credit within 7 days of delivery.
To qualify for a return, the item must be unworn, unused, undamaged, and returned with its original tags and packaging. A receipt or proof of purchase is required.
To request a return, contact us at flame_kissed@proton.me before sending the item. Returns sent without prior authorization may not be accepted.
Approved returns should be mailed to:
Flame Kissed LLC
2922 Grand Ave, Suite E
Los Olivos, CA 93441
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable unless required by law.
Customized Items
All customized, personalized, fitted, shaped, stretched, burned, painted, decorated, altered, or made-to-order items are final sale and cannot be returned or exchanged when received as ordered.
This includes custom hats, hat-bar creations, personalized accessories, decorated bags, special orders, and items altered at the customer’s request.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us promptly if it is damaged, defective, or different from what you ordered.
Include your order number and photographs of the item and packaging. We will evaluate the issue and provide an appropriate repair, replacement, or refund when applicable.
Sale Items and Gift Cards
Items clearly identified as final sale or clearance cannot be returned or exchanged.
Gift cards are nonreturnable except where otherwise required by law.
Exchanges
We do not offer direct exchanges through the mail. Once an eligible return is approved, store credit will be issued so that you may place a new order.
Store Credit and Refunds
Approved returns under our standard return policy will receive store credit for the eligible merchandise amount.
Store credit will be issued after the returned item has been received and inspected.
Refunds required because an item is defective, damaged, incorrect, unavailable, or otherwise required by law will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
European Union Orders
For eligible, noncustomized merchandise shipped into the European Union, customers may cancel or return an online order within 14 days of delivery without providing a reason, as required by applicable law.
The customer is responsible for return shipping costs unless the item is defective, incorrect, or applicable law requires otherwise.
The 14-day cooling-off period does not apply to goods made to order, clearly personalized, or customized to the customer’s specifications.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Contact Us
For return questions, contact: